Terms of service

Effective Date: October 2025
Applies to: Purchases made via shop.britedecking.com.au

1. Agreement

By using this site and making a purchase, you agree to comply with these Terms of Service. Brite Decking Pty Ltd (“we”, “our”, “us”) reserves the right to update or modify these Terms at any time without prior notice.

2. Use of Website

You agree not to misuse this website, attempt unauthorised access, or upload unlawful content. All content, logos, and materials are owned by Brite Decking Pty Ltd and may not be reproduced without permission.

3. Products & Pricing

All prices are in AUD, inclusive of GST. We reserve the right to modify product information, pricing, or availability without notice. Images are for reference only; colour or texture variations may occur.

4. Orders & Payment

Orders are accepted through our Shopify store and processed once payment is received. Payment options include Shopify Payments, Shop Pay, and other approved gateways.

5. Delivery

Deliveries are handled according to our Shipping & Delivery Policy. Orders requiring custom quotes or outside 100 km are subject to manual confirmation before dispatch.

6. Purchases Redirected to Main Website

Some large or custom orders may be redirected to our main website (www.britedecking.com.au) for manual processing. In such cases, transactions are governed by Brite Decking’s Terms and Conditions of Sale and Terms of Delivery of Goods published there.

7. Returns

Returns and refunds are managed under our Returns & Refunds Policy.

8. Liability

Brite Decking is not liable for indirect, consequential, or incidental losses. Our total liability for any claim shall not exceed the purchase price of the relevant goods.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Returns & Refunds Policy

Brite Decking – Returns & Refunds Policy

Effective Date: October 2025
Applies to: Purchases made via shop.britedecking.com.au

1. Overview

Brite Decking Pty Ltd (“we”, “our”, “us”) is committed to fair, transparent returns and refunds, in accordance with the Australian Consumer Law (ACL). This policy applies to all purchases made through our Shopify store at shop.britedecking.com.au. It supplements but does not replace the consumer guarantees under the ACL or any other rights you may have under Australian law.

2. Change of Mind & Excess-Material Returns

We understand customers may occasionally order more materials than required. Returns are accepted for standard stock items under the following conditions:

  • Excess-material returns: accepted within 45 days of purchase.
  • Change-of-mind returns: accepted within 15 days of purchase.
  • Goods must be unused, uninstalled, and uncut, in their original packaging.
  • You must obtain return authorisation prior to shipping items back.
  • A 15% restocking and handling fee applies to all approved returns.
  • Return shipping costs are the responsibility of the customer

Refunds are processed within 14 business days after inspection and approval.

3. Exclusions

Returns cannot be accepted for:

  • Custom-made or special-order items once production has commenced.
  • Clearance, final-sale, or bulk trade orders

Goods that have been cut, installed, or exposed to weather.

4. Faulty, Damaged or Incorrect Goods

Under the ACL, you are entitled to a repair, replacement, or refund for faulty or misdescribed products. If you believe your item is defective or damaged:

  • Notify us within 7 days of delivery with photographs and a description of the issue.
  • We will arrange repair, replacement, or refund at no cost to you, including return shipping.
  • Refunds or replacements are issued within 14 business days of confirmation
  • Installation or labour costs are not covered unless required by law.

5. How To Return:

Email sales@britedecking.com.au with your order number and reason for return.

We will issue a Return Authorisation (RA) number and instructions.
Pack items securely and send them to the nominated address.
 Refunds are processed to the original payment method within 10–14 business days of inspection and approval.

6. Returns for Click & Collect Orders

For Click & Collect orders, returns must be lodged via email before goods are returned. Please await written confirmation before delivering items to the warehouse.

7. Australian Consumer Guarantees

Nothing in this policy limits your rights under the Australian Consumer Law. If your purchase fails to meet a consumer guarantee, you are entitled to a remedy as prescribed by law.

8. Contact

Brite Decking Pty Ltd
Email: sales@britedecking.com.au
Phone: 1300 481 664
Website: shop.britedecking.com.au

9. Relationship Between Shopify Store and Main Website

This Shopify store is operated by Brite Decking Pty Ltd (ABN 68 617 566 837) as an extension of our main website (www.britedecking.com.au). Smaller or courier-shippable items may be purchased here, while large or custom orders processed through our main website remain subject to the Terms and Conditions of Sale and Returns & Refunds Policy published there.

For product warranty coverage on decking boards or cladding, refer to our Product Warranty Statement at www.britedecking.com.au/warranty.