Shipping & Delivery Policy

Effective Date: October 2025
Applies to: Purchases made via shop.britedecking.com.au

1. Overview

This policy outlines the delivery methods, timeframes, and conditions for products purchased through our Shopify store. All deliveries are made within Australia only.

2. Delivery Options

(a) Small Items (Clips, Screws, Kits, Accessories)

  • Shipped via Australia Post, TNT or equivalent carriers.
  • Free shipping nationwide.
  • Dispatched from our NSW warehouse within 2–3 business days of payment.

(b) Large Items (Cladding, Wall Panels, SPC Panels, Bulk Orders)

  • Available for delivery across NSW, VIC and QLD.
  • Shipping rates are zone-based and inclusive of GST:
 Zone Region Flat Fee
Zone 1 Metro areas within ≈ 100 km of our warehouses (Sydney, Melbourne, Brisbane metro + major surrounds) $150
Zone 2 Regional areas (≈ 100–150 km from city centres) $250
ACT Extended regional (≈ 151–200 km from city centres $220
Zone 3 + Outside service radius or interstate (TAS, SA, WA, NT) Custom quote



  • Customers in Zone 3 and beyond will see a “Request a Freight Quote” form at checkout.
  • Our team will provide the most cost-effective freight option before dispatch.

(c) Click & Collect (Phase 1 – NSW only)

  • Available for both small and large items after full payment.
  • Collection address and times will be confirmed via email once your order is ready.
  • VIC and QLD Click & Collect options coming soon.

3. Dispatch & Delivery Timeframes

  • Dispatch within 2–5 business days after full payment and stock confirmation.
  • Delivery typically within 5–10 business days depending on your location.
  • Remote or regional deliveries may take longer.

4. Scheduling and Delays

We aim to deliver within five business days of payment and stock confirmation. Delivery times may vary depending on location, product size, and carrier availability. Brite Decking is not liable for delays caused by third-party carriers, traffic, or weather conditions.

5. Delivery Terms

  • Deliveries occur to the nearest safe, accessible location (driveway or kerbside).
  • Customers are responsible for on-site assistance to unload heavy items.
  • If no one is available at the scheduled delivery time, a re-delivery fee may apply.

5. Oversized or Bulk Orders

Products may be reclassified as “large” based on total weight, volume, or carton size, even if individual pieces are under 2.7 m. Such items may incur truck delivery or custom shipping fees.

6. Risk & Responsibility

  • Risk transfers to you upon delivery or collection.
  • Please inspect all goods upon arrival and report any visible damage within 24 hours.

7. Title Transfer

Ownership (title) to the goods passes to you only once full payment has been received. Risk of loss or damage transfers to you upon delivery or collection as set out above. 

8. Contact

Brite Decking Pty Ltd
Email:sales@britedecking.com.au
Phone: 1300 481 664