FAQ & Help Guidelines

Welcome to the Brite Decking Online Store. Below you’ll find answers to common questions about orders, payments, delivery, and support for our e-commerce customers.

Ordering

Do I need an account to place an order?

No, you can check out as a guest — no account is required. However, creating an account makes it easier to track orders and manage future purchases.

Can I request a trade quote or bulk pricing?

Yes. Trade customers or anyone purchasing larger quantities (such as decking boards or bulk wall panels) can submit a Request a Quote form directly from the product page. These requests are managed through our main sales system and assigned to a dedicated consultant.

Do you offer promo codes or discounts?

Occasionally, yes. When active, promo codes can be entered during checkout. Subscribe to our newsletter to be notified of upcoming promotions.

Payments & Taxes

What payment methods do you accept?

We currently accept Visa, Mastercard, and Shop Pay.

Are prices inclusive of GST?

Yes. All prices listed on this store are inclusive of 10% GST.

Is payment processed securely?

Yes. Payments are processed through Shopify’s secure payment gateway. We do not store or have access to your credit card details.

Shipping & Delivery

We currently deliver across New South Wales, Victoria, and Queensland, with plans to expand to other states soon.

Delivery Fees

  • Within 100 km (Zone 1): Flat fee of $150
  • Beyond 100 km: Flat fees apply based on distance (see full details on our Shipping & Delivery page)
  • Small items (such as clips and screws): Free delivery Australia-wide

Delivery Timeframes

  • Metro: 2–5 business days after dispatch
  • Regional: Up to 10 business days

Click & Collect

 Available from our NSW warehouse (Chipping Norton). VIC and QLD collection options coming soon.

For more detailed information about delivery zones, rates, and order handling, please refer to our Shipping & Delivery page.

Returns & Refunds

Can I return or exchange an item?

Yes. We accept returns of unused stock items in original packaging within 15 days of delivery. Returns must be authorised by our team first. For full details, please see our Returns & Refunds Policy.

What if my item arrives damaged?

Please notify us within 7 days of delivery, including photos of the damaged goods. We’ll arrange a replacement or refund as per our policy.

Are custom or bulk orders returnable?

Custom, clearance, and large trade orders are not eligible for change-of-mind returns.

Product Information & Warranty

Do you offer warranties on your products?

Yes. All products are covered under Brite Decking’s standard manufacturer warranties. For decking and cladding boards, please refer to the full Warranty Information page on our main site.

Where can I find installation or care guides?

 Installation, cleaning, and maintenance guides are available under Resources or at www.britedecking.com.au/resources/product-installation.

Contact & Support

Who do I contact for help with my order?

For any order, delivery, or return enquiries, please contact: enquiries@britedecking.com.au

Our support team operates Monday to Friday, 9:00 am–5:00 pm (AEST).

About This Store

This Shopify store is operated by Brite Decking Pty Ltd (ABN 68 617 566 837) as an extension of our main website, www.britedecking.com.au. Smaller and courier-shippable items are available here, while decking and other large products are managed through our main site and sales team. All orders are processed in Australian dollars (AUD).