Return and refund policy

Brite Decking – Returns & Refunds Policy

Effective Date: October 2025
Applies to:shop.britedecking.com.au

1. Overview

Brite Decking Pty Ltd (“we”, “our”, “us”) is committed to fair, transparent returns and refunds, in accordance with the Australian Consumer Law (ACL). This policy applies to all purchases made through our Shopify store at shop.britedecking.com.au. It supplements but does not replace the consumer guarantees under the ACL or any other rights you may have under Australian law.

2. Change of Mind & Excess-Material Returns

We understand customers may occasionally order more materials than required. Returns are accepted for standard stock items under the following conditions:

  • Excess-material returns: accepted within 45 days of purchase.
  • Change-of-mind returns: accepted within 15 days of purchase.
  • Goods must be unused, uninstalled, and uncut, in their original packaging.
  • You must obtain return authorisation prior to shipping items back.
  • A 15% restocking and handling fee applies to all approved returns.
  • Return shipping costs are the responsibility of the customer.
  • Refunds are processed within 14 business days after inspection and approval.

3. Exclusions

Returns cannot be accepted for:

  • Custom-made or special-order items once production has commenced.
  • Clearance, final-sale, or bulk trade orders.
  • Goods that have been cut, installed, or exposed to weather.

4. Faulty, Damaged or Incorrect Goods

Under the ACL, you are entitled to a repair, replacement, or refund for faulty or misdescribed products. If you believe your item is defective or damaged:

  • Notify us within 7 days of delivery with photographs and a description of the issue.
  • We will arrange repair, replacement, or refund at no cost to you, including return shipping.
  • Refunds or replacements are issued within 14 business days of confirmation.

Installation or labour costs are not covered unless required by law.

5. Returns for Click & Collect Orders

For Click & Collect orders, returns must be lodged via email before goods are returned. Please await written confirmation before delivering items to the warehouse.

6. Australian Consumer Guarantees

Nothing in this policy limits your rights under the Australian Consumer Law. If your purchase fails to meet a consumer guarantee, you are entitled to a remedy as prescribed by law.

7. Relationship Between Shopify Store and Main Website

This Shopify store is operated by Brite Decking Pty Ltd (ABN 68 617 566 837) as an extension of our main website, www.britedecking.com.au
This store is designed for purchasing smaller, courier-shippable products such as decking accessories, screws, clips, and wall panels up to 2.7 m in length.

Larger or custom orders — including decking boards, bulk cladding bundles, or other oversized goods — are processed separately through our main website and are subject to the Terms and Conditions of Sale and Returns & Refunds Policy published there.

For product warranty information (including decking and cladding boards), please refer to our Product Warranty Statement.

8. Contact

Brite Decking Pty Ltd
Email: sales@britedecking.com.au
Phone: 1300 481 664
Website: shop.britedecking.com.au